How do I set up and verify my whitelabel identity in Kickcall?

Configure your Kickcall whitelabel identity with logos, colors, support and legal links, then check the branding shown on login and onboarding pages

Written By Maruf Ansari

Last updated 9 days ago

Businesses interacting with your platform should see your brand, not Kickcall's. Branding & Domain is where you configure that whitelabel identity — name, logo, colors, support links and the custom domain — so the portal looks and feels like your own product.

Branding Overview

The Branding section allows Agency administrators to customize the Business Portal with their Agency’s identity. You can configure the business name, logo, favicon, primary color, support email, support calendar link, Terms & Conditions, Privacy Policy, and custom domain. These settings help maintain consistent branding across the portal and ensure Businesses see the correct information from their first login.

Important notes

The Support Calendar link is shown on the onboarding thank-you page, after a Business submits the onboarding form — not elsewhere in the app.
The Custom Domain is set up during Agency provisioning. You cannot change it yourself; contact the Kickcall support team.
Product validation required: Confirm whether Branding changes apply retroactively to Businesses already onboarded, or only to new sessions and new onboardings.

Before you start

Have your logo (2 MB max, .JPG or .PNG) and favicon (under 1 MB, .ICO or .PNG) ready.
Know your primary brand hex color.
Have your support email, support calendar link (e.g. Calendly), and Terms & Conditions / Privacy Policy URLs ready.

Configure Branding & Domain

Open Configuration → Branding.

Under Identity, enter your Business Name, Support Email and Support Calendar link.

Under visual whitelabel, upload your Logo and Favicon, and set your Platform Primary Color.

Under legal links, enter your Terms & Conditions URL and Privacy Policy URL.

Save your changes.

Configuration reference

Field or Option	Purpose	Example or Limitation
Business Name	Appears throughout the application and in communications	—
Support Email	Shown across the app for customer support	support@youragency.com
Support Calendar	Scheduling link shown on the onboarding thank-you page	Calendly link or similar
Logo	Shown in the sidebar and login page	2 MB max, .JPG or .PNG
Favicon	Browser tab icon	Under 1 MB, .ICO or .PNG
Platform Primary Color	Hex color used for buttons, links and highlights	e.g. #1A73E8
Terms & Conditions URL	Shown on the login page	—
Privacy Policy URL	Shown on the login page	—
Custom Domain	The domain Businesses use to access the portal	e.g. appstag.kickcall.ai — changes require Kickcall support

Expected result

The login page and app sidebar show your logo, favicon and primary color. The onboarding thank-you page shows your Support Calendar link, and the login page shows your Terms & Conditions and Privacy Policy links.

Verify the result

Log out and reload the login page to confirm the logo, favicon, primary color and legal links appear correctly.
Complete a test onboarding submission and confirm the Support Calendar link appears on the thank-you page.

Troubleshooting

Problem or symptom	Likely Cause	Solution
Logo or favicon not showing	File exceeds the size limit or wrong format	Re-upload using the supported size and format (Logo: 2 MB, .JPG/.PNG; Favicon: under 1 MB, .ICO/.PNG).
Support Calendar link missing on thank-you page	Link not saved, or Business viewed an older cached onboarding page	Confirm the link is saved in Branding, then resubmit a test onboarding.
Custom Domain field cannot be edited	Custom domain changes require DNS coordination	Contact Kickcall support to request the change.
Primary color not applied everywhere	Product validation required: confirm which UI elements the primary color controls	Product validation required: confirm the cause and recovery behavior for this symptom.

Frequently Asked Questions

Where is the Support Calendar link shown?

It is shown on the onboarding thank-you page, right after a business completes the onboarding form, so they can book a call with your team without leaving the flow.

Can I change the primary color later?

Yes. Update the hex code and save — the change is applied across the portal immediately.

Why is the Custom Domain field disabled?

Custom domain changes require DNS coordination. Reach out to the Kickcall support team and they will update it for you.

Do I need to upload both Logo and Favicon?

Yes for a complete whitelabel — the logo appears inside the app and the favicon appears in browser tabs and bookmarks.

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