Businesses want the ability to whitelist the countries from which they receive calls. Calls originating from countries outside the approved list should be automatically filtered or blocked, helping reduce spam and unwanted international calls.

Ankit Mathuria 3 days ago

Feature Request

Businesses want notification emails to be easier to distinguish at a glance. Instead of using the same subject line for every worksheet notification, the email subject should include relevant details such as the caller name, phone number, worksheet name, or notification type, helping staff quickly identify and prioritize notifications without opening each email.

Ankit Mathuria 30 days ago

Feature Request

Agencies want the ability to decide whether businesses are charged for Builder testing. Add a Builder Testing (Yes/No) field to each pricing package, allowing agencies to include or exclude Builder testing charges based on the package they offer.

Ankit Mathuria 30 days ago

Feature Request

Businesses with multiple locations want the ability to apply AI recommendation answers either to a specific location or across the entire business. This allows teams to maintain location-specific responses where needed while also applying consistent answers and recommendations across all locations.

Ankit Mathuria about 1 month ago

Feature Request

Businesses want to configure notifications based on specific times and business hours. For example, they may want alerts during after-hours, operator hours, or other custom schedules to stay informed about missed calls, voicemails, pending follow-ups, or other important events at the right time.

Ankit Mathuria about 1 month ago

Feature Request

Healthcare practices want the AI to automatically process incoming referral faxes, extract key patient and referral information, create patient charts, route documents to the appropriate staff, and synchronize the information with their EMR. This reduces manual data entry, speeds up referral workflows, and ensures referrals are processed accurately and efficiently.

Ankit Mathuria about 1 month ago

Feature Request

Businesses want conversation context to be transferred when one AI agent hands a call off to another AI agent. This ensures the receiving AI has the full conversation history, caller intent, and relevant context, eliminating the need for callers to repeat themselves and enabling a seamless handoff.

Ankit Mathuria about 2 months ago

Feature Request

Businesses want the AI to automatically detect when a call reaches voicemail. Instead of waiting unnecessarily, the AI should identify voicemail, leave a predefined message if configured, and end the call, improving efficiency and reducing call time.

Ankit Mathuria about 2 months ago

Feature Request

Businesses want a dedicated mobile app to manage their AI receptionist while on the go. They want to quickly add notes, review AI recommendations, update schedules, and perform common actions without logging into the web dashboard, making day-to-day operations faster and more convenient.

Ankit Mathuria about 2 months ago

Feature Request

Businesses want automatic email notifications whenever a call ends without any meaningful outcome, such as no appointment booked, no notes created, and no transfer completed, allowing staff to recover missed opportunities. Another use case: Businesses want immediate notifications whenever the AI detects frustrated customers, negative sentiment, churn risk, or high-severity conversations so staff can intervene before the customer relationship deteriorates.

Ankit Mathuria about 2 months ago

Feature Request

Therapy clinics and wellness centers often schedule large group sessions involving 10–50 patients. The AI should support booking multiple attendees into a shared appointment slot while managing attendance and follow-up rules.

Ankit Mathuria about 2 months ago

Feature Request

Businesses want every customer interaction—including calls, SMS, emails, chat, and AI conversations—to appear in a single chronological timeline, providing staff with complete communication history before engaging with the customer.

Ankit Mathuria about 2 months ago

Feature Request

When providers are unavailable due to vacations or schedule changes, the AI should proactively contact affected patients to notify them and help reschedule appointments automatically.

Ankit Mathuria about 2 months ago

Feature Request

Practices want the AI to proactively contact patients after treatments or prescriptions to check recovery status. If patients report complications or concerns, the AI should immediately escalate the call to clinic staff.

Ankit Mathuria about 2 months ago

Feature Request

Rather than saving full conversation transcripts, customers want the AI to intelligently identify clinically or operationally important information and generate concise chart notes that can be added directly into the patient's record.

Ankit Mathuria about 2 months ago

Feature Request

Customers want the AI to continue listening after a warm transfer (with consent) so it can understand how staff resolve cases it couldn't handle. The AI should identify gaps in its knowledge, learn successful handling patterns, and generate recommendations to improve future conversations and reduce transfer rates.

Ankit Mathuria about 2 months ago

Feature Request

Measure individual employee performance. Example: Compare answer rates, booking rates, and response times across team members.

Ankit Mathuria 3 months ago

Feature Request