Changelog

We're excited to introduce KIKI, your new AI-powered assistant built right into the Kickcall platform.

KIKI brings everything you need into one place — no more waiting on support emails or manually reaching out to our team. Whether you have a quick question or a complex request, KIKI is available around the clock to help you move faster.

Here's what KIKI can do for you:

• 💬 Answer your questions — Get instant help on platform usage, feature functionality, and recent enhancements

• 🔗 Request integrations — Ask for a new integration directly through the chat

• 🎫 Submit tickets — Report an issue and raise a support ticket without leaving the platform

• 💡 Suggest features — Have an idea? Submit a new feature request and let our team know what would make your experience even better

Why KIKI? We built KIKI to make your experience with Kickcall smoother and more self-sufficient. Your time matters — and now, the answers you need are just a message away.

Look for the chat icon on your dashboard to get started.

Signals that actually help you improve your business.

Signals is Kickcall's built-in sentiment intelligence layer. Signals automatically listens to every call you receive and tells you how your customers are feeling — no manual work needed.

✨ What's New

• 🤖Sentiment scoring on every call
  After each call ends, it's automatically labeled: Satisfied, Neutral, Frustrated, or Churn Risk. You don't have to do anything.

• 🔍Keyword tracking
  See which topics come up most in your calls. You can also add your own keywords to track things specific to your business.

• 👤Caller persona detection
  Signals figures out if a caller is a new customer, returning customer, vendor, spam, or unknown — straight from the conversation.

• ⚡Severity scoring
  High, Medium, Low. So your team always knows which calls actually need urgent attention.

🚀 What This Enables

• 🔮Stop reacting. Start anticipating
  Spot unhappy customers early — before they decide to leave.

• 📊 Find the pattern behind the problem
  Find patterns, like "most callers are asking about evening slots."

• 🎯 Give your team focus, not noise
  Severity and sentiment filters cut through hundreds of calls to surface the ones that matter.

• 🛠️ Track what your business actually cares about
  Stop wasting time reviewing every call — only see the ones that need attention.

🌟 Signals is live now. Head to your Signals page to see what your customers have really been telling you.

🎧 More Natural, Seamless Call Experience

We’ve introduced Thinking Sound to improve the caller experience. When your AI receptionist is looking something up, callers used to hear complete silence. That could feel strange or make them think the call had dropped. Now, a soft background sound plays during those moments to keep things feeling natural.

🚀 What’s New

• Background Thinking Audio

  A subtle sound plays whenever the AI is fetching information, so callers know something is happening and the call is still active.

• Sound Options

  Businesses can choose from:

  • keyword-typing

  • hold_music

• Adjustable Volume

  Adjust how loud the sound is to match your preference.

  • thinking_sound_volume (default: 0.8)

✨ Why This Matters

• No awkward silence
  Callers won't feel like the line has gone dead during short pauses.

• More human-like experience
  The experience feels more natural — closer to talking with a real receptionist.

🚀 Business Onboarding — Reimagined

Overview

Getting your AI receptionist up and running has never been this fast. We've completely rebuilt the onboarding experience to be smoother, smarter, and so intuitive that businesses can set themselves up without any hand-holding.

✨ What's new

📍 Smart business auto-fill via Google Maps
Just start typing your business name — Kickcall instantly pulls in your verified details straight from Google Maps. Business name, address, and location all filled in automatically. No manual entry, no typos, no corrections needed.

🗂️ Everything collected in one go
All essential setup details — including SIP URI and integration credentials — are captured during onboarding itself. No chasing, no follow-up calls, no "we just need one more thing" emails.

➡️ One-step submission for review
Once everything is filled in, businesses submit directly for review. Faster validation, quicker go-live, and zero waiting around.

💬 Customer sentiment tracking
Define exactly what your AI should listen for — right during onboarding. Pick from ready-made keywords or describe any topic in plain English and Kickcall builds the tracking for you automatically.

⚡ The bigger picture

Onboarding used to feel like a project. Now it feels like signing up for Netflix. One clean, guided flow — everything in one sitting, nothing missing, no delays. This is Kickcall getting out of the way so businesses can focus on what actually matters.

Tried the new onboarding? Tell us what you think below 👇

📊 Tool-Level Performance & Health Monitoring

We’ve introduced the System Sentiment Dashboard, giving agencies visibility into how underlying tools and integrations perform across all businesses. Instead of focusing on individual businesses, this dashboard helps monitor system health, efficiency, and reliability in one place.

🚀 What’s New

• Tool Performance Tracking
  See how key actions like appointment booking, call transfers, and other integrations are performing across all your businesses.

• Error Monitoring (Tool Error Map)
  Quickly spot which tools are causing the most errors, so your team knows where to focus first.

• Response Time Analysis

  See how fast each tool is responding. Slow tools that might be affecting call quality are easy to identify.

• Calls Needing Audit
  A dedicated view of calls that need attention, along with the issue details, so reviews are faster and nothing gets missed.

• Integration Sync Logs
  Check whether your integrations are syncing correctly, how long they're taking, and whether they succeeded or failed.

🎯 What This Enables

Agencies can now catch problems early, fix issues faster, and keep AI call operations running smoothly across all businesses — without having to dig through each one individually.

📢 Real-Time Alerts Across Agencies & Businesses

We’ve introduced a centralized Notifications Center to keep both agencies and businesses informed about critical events in real time. You no longer have to hunt around for important updates. All system alerts — from billing to integrations to onboarding — now appear in one central place, in real time.

🚀 What’s New

• Centralized Notification Center
  A bell icon in the top-right corner shows all your updates at a glance, with a badge so you always know when something new has come in.

• Real-Time Event Notifications
  Get notified the moment something important happens, without having to manually check.

• Agency-Level Notifications
  Agencies can track activity across all managed businesses, including onboarding submissions, billing events, integration changes, business status updates, and AI recommendations.

• Business-Level Notifications
  Businesses get alerts for things that directly affect them — billing updates, integration issues, and AI recommendations.

• Notification Management Controls
  Mark individual notifications as read, clear them all at once, delete them, and see exactly when each one came in.

✨ Additional Enhancements

• Clean & Consistent UI
  Clean, simple dropdown design that fits naturally into the existing interface.

• Event-Based Icons
  Icons that visually indicate what type of notification it is, so you understand it at a glance.

• Scalable Notification Handling
  Handles large volumes of notifications smoothly without slowing things down.

🎯 What This Enables

Agencies can stay on top of multiple businesses without manually checking each one. Businesses can act faster on billing, integration, or AI alerts the moment they happen — so nothing important slips through the cracks.

📊 Centralized View for Web Chat Conversations

We’ve introduced a Chat Logs section for website chat interactions, giving businesses a centralized place to view, manage, and analyze conversations from the web chat widget.

🚀 What’s New

• Chat Logs Listing
  See all your website chat conversations in one list, including where the chat came from, when the last message was sent, and how many messages were exchanged.

• Advanced Filters & Search
  Narrow down conversations by where they started (homepage, contact page, pricing, support) or by date. You can also search for a specific chat directly.

• Chat Transcript View
  Click into any chat to read the full conversation with timestamps. You can also download a copy of the transcript if needed.

✨ Additional Enhancements

• Improved UI Experience
  Clean, responsive layout that feels consistent with the rest of the platform.

• Better State Handling
  Smooth loading states so navigation feels fast and predictable.

• Optimized Performance
  Faster, more reliable transcript loading.

🎯 What This Enables

Businesses can now track and review all website chat interactions in one place, improve team collaboration with shared notes, and deliver better support through full conversation visibility and easy access to chat history.

📊 Task Completion Tracking Update

We have enhanced the dashboard by introducing a “Tasks Completed” section, giving businesses a clear view of actions autonomously handled by the AI agent. This provides quick visibility into how the agent is contributing to daily operations.

🚀 What’s New

• Tasks Completed Section
  A dedicated section has been added to display key actions performed by the AI agent.

• Dynamic Data Based on Time Range
  All metrics are dynamically updated based on the selected date range or reporting period.

• Flexible & Configurable Task Cards
  The Tasks Completed section is fully dynamic, and the cards displayed may vary based on the functionalities enabled for the AI agent.

• Visual Card-Based UI
  Each task category is displayed using intuitive cards with icons, aligned with existing dashboard UI/UX.

Other Enhancements

The dashboard usability has been improved with better visibility of AI-driven actions, alongside a consistent UI design aligned with existing dashboard components. Performance has been optimized to ensure no impact on dashboard loading time, and a responsive layout has been implemented for a seamless experience across devices.