January 20th, 2026
New
🔥 More Natural Calls. Simple Control.
You can now add ambient background sounds to AI voice conversations to better match real-world call environments. This helps AI calls feel more natural, intentional, and engaging without changing how your agents work. Choose from preset environments based on your use case, preview each sound before applying it, or select None when silence is preferred. The feature is fully optional and designed to stay out of the way when not needed, keeping agent setup clean and simple.
🚀 What’s New
Preset Ambient Recordings
Select a background sound that fits your call context.
Preview Before Selecting
Use the play button to preview each sound before applying it.
“None” Option Behavior
Selecting None disables ambient sound and hides related settings automatically.
💡 Why This Matters
Create the right call atmosphere
Match background sound to your business environment so calls feel warmer and more human.
Stay in control with a clean setup
Turn ambient sound off when not needed; hidden settings reduce clutter and setup time.
Preview before you commit
Confirm the sound fits your brand and call context before going live.
Deliver a consistent caller experience
Keep call quality predictable and polished across conversations.
January 6th, 2026
New
🔥 Less Hallucination. Better Intent Classification.
New Agent Builder Experience
We’ve redesigned the Agent Builder to handle multiple tasks in a single call with smarter intent classification and significantly fewer off-track responses. Conversations now feel smoother, clearer, and more reliable — even in longer or more complex calls.
🚀 What’s New
Smarter Agent Builder
One agent can now handle multiple requests in a single call without interruptions or repeated questions.Crystal-Clear Pronunciation
Ever heard an agent mispronounce a name? Not anymore. You can fine-tune how names and key terms are spoken, so conversations sound clear, natural, and just plain better.Booster Keywords
Highlight important terms so the agent recognizes intent faster during longer conversations.Friendly Follow-Ups
If a caller goes quiet, the agent politely re-engages after a short pause — just like a human would.
✨ What’s Improved
Fewer Hallucinations
Responses stay accurate and on-topic, even during longer or more complex conversations.Accurate Intent Understanding
The agent recognizes what callers want faster and responds with greater confidence.Better Call Decisions
The agent knows when to continue, when to follow up, and when to hand off to a human—clearly and correctly.
💡 Why This Matters
This update dramatically reduces misinterpretations and off-track responses in live calls. Teams spend less time fixing mistakes, callers get answers faster, and AI voice conversations finally feel dependable — the way they should.
July 1st, 2025
New
Improved
Build custom workflows and integrate with KickCall using our public APIs.
🔹 Highlights:
🧑💻 Public API access for agencies & businesses
📲 Outbound call triggers via API
📘 API Docs
⚡ Performance and stability improvements
June 10th, 2025
New
Appointment management and telephony just got easier and more flexible.
🔹 Highlights:
📅 MCP (Meeting Calendar Provider) integration
💳 In-app billing configuration
☎️ Telephony integration with RingCentral & Jambonz
April 18th, 2025
New
Improved
More power to agents with cloning, exports, and scheduling support.
🔹 Highlights:
🗣️ Clone Voice for personalized AI agents
🔗 Personalized agent shareable link
🌐 Export agent to embed on website
📅 Calendar integrations: Google, Outlook, Cal.com
March 25th, 2025
Expanding connectivity with support for industry-standard SIP providers and enhanced agent actions.
🔹 Highlights:
📡 SIP trunking with Twilio
🛠️ Custom SIP trunk support for UCaaS/CCaaS/CPaaS
📊 Agent action: Write to worksheet
February 28th, 2025
New
Enable multi-business operations with full control and branding options for agencies.
🔹 Highlights:
🏬 Manage multiple businesses under one agency
🎨 Whitelabel setup: Custom branding, domain, SMTP
⚙️ Business signup auto-approval flow
Improved agent conversation experience
January 1st, 2025
Building scalable, intelligent call handling for modern businesses
🚀 Overview
Many businesses miss inbound calls due to limited staff availability and growing call volumes, resulting in lost revenue and poor customer experience. This foundation release introduces our AI voice platform to ensure every call is answered, handled intelligently, and logged—enabling businesses to scale inbound communication without increasing operational overhead.
✨ Key Highlights
Inbound voice calling
Handle incoming calls seamlessly with AI-powered voice agents.Phone number management
Purchase and assign phone numbers to individual AI agents with ease.Agent configuration
Customize agent behavior, workflows, and responses to fit your business needs.Call logs & history
View detailed call records and conversation history for tracking and analysis.Knowledge base uploads
Upload documents to train agents using PDFs, DOCX, XLSX, TXT, MD, JSON, and HTML files.In-call agent actions
Enable agents to transfer calls or send SMS messages during live conversations.
🎯 What This Enables
This MVP provides businesses with a reliable foundation for AI-powered inbound calling. Teams can answer every call, manage agents centrally, and gain clear visibility into conversations — all without increasing staff or operational overhead.