August 28th, 2026
New
Business
New Feature: Report an Issue, Right from Call Logs
Our system already catches a lot of problem calls on its own, but no automated check catches everything. Now your team can flag a call the moment something feels off, and it goes straight to your agency for review.
What's New:
Report any call in one click, right from Call Logs: No separate ticket, no email thread, just open the call and flag it.
The system still flags issues automatically, this gives your team a way to catch what it doesn't, a tone that felt off, a resolution that wasn't quite right, anything the AI wouldn't know to flag itself.
Once submitted, the report saves against that exact call's Session ID and gets sent to your agency for further review, so nothing gets flagged into a void.
Edit anytime before it's reviewed: Learn more about what happened after you've already reported it? Update the description anytime with a single click, no need to start over.
Visible at a glance: A flag icon appears next to any reported call right in the Call Logs list, and hovering over it shows the issue without opening the call. Anyone on your team can see instantly what's already been flagged.
Why This Matters
Problem conversations get caught by your team, not just by the system, and every flagged issue reaches your agency with the context they need to act on it. Nothing slips through because it wasn't automatically detected, and your team never has to leave the log or open a separate ticket to raise it.
Enhancements
Smarter Worksheet columns: Number, Single Select, Date & Time columns now work as proper manual fields your team can use after a call, tagging statuses, logging amounts, scheduling follow-ups, without your AI agent touching them. Less clutter, clearer handoff between what the agent captures and what your team manages.
Control what operators hear on warm transfer: Choose whether your AI agent gives the receiving operator a quick recap before connecting, or skips straight to the handoff. Share Summary keeps your team briefed before they pick up, Skip Summary gets callers connected faster when speed matters more.
Filter Signals by keyword: The Signals tab now lets you filter by specific keywords, including the custom ones you've added for your business, so you can pull up exactly the calls that matter, whether that's "Missed Appointment" or a keyword unique to your practice.
Tell us why you're leaving: If you ever cancel your subscription, you can now share a reason and a bit of feedback on your way out. It's optional, but it helps us understand what wasn't working and improve the platform for everyone else.
Beta Feature: Workflows - Your AI Admin
Your AI Receptionist handles the call. Workflows handle everything your team used to chase down afterward, without anyone lifting a finger.
Think of it this way: your receptionist waits for the phone to ring. Workflows don't wait for anything. They watch your data continuously, and the moment something needs to happen, a patient becomes due for a recall, a slot opens up from a cancellation, a balance goes unpaid, the workflow starts on its own and runs the whole process end to end: outbound calls, texts, and emails, with your records updated automatically and every step logged.
A couple of ways this plays out in practice:
A cancellation opens up a slot. Instead of that slot sitting empty, Workflows instantly contacts patients on your waitlist, confirms who's available, and books the first response directly into your calendar, no staff member dialing down a list.
A patient falls overdue for a visit. Workflows sends a reminder, waits to see if they book, and if they don't, follows up with a call that offers real open times and books it on the spot. If they book at any point, the workflow simply stops, no duplicate outreach.
You stay in control of how independently each workflow runs. Routine work, reminders, confirmations, recall campaigns, can run fully on its own. This is where Kickcall starts acting less like a receptionist and more like an AI Admin, handling the work around the call, not just the call itself.
This is currently in beta and available to select businesses. If you'd like it enabled for your business, reach out to your agency to get started.
August 14th, 2026
New
Business
New Feature: Agent Versioning
What if you could change your AI agent without ever worrying about breaking what already works?
Every agent now keeps a full version history, covering published releases and drafts, so you can see exactly what changed, when, and by whom. For business users, this means you can update your AI agent without worrying about breaking what already works.
What's New In Agent Versioning
Full Version Tracking: Every change to an agent is saved as a version, with published releases and drafts listed separately.
Timestamped Change Log: Each version shows a timestamp and who made the change, so you always know what's live.
Pre-Publish Issue Detection: Before publishing, the system scans your workflow and flags problems, such as a missing worksheet, a thin prompt, or an unused tool, so issues get caught before they go live.
Named Releases with Diff Views: When publishing, name the release, add a description, and review what changed through a Semantic Diff (plain-language summary) or a JSON Diff (line-by-line detail).
Compare Any Two Versions: Check any two versions, published or draft, against each other, anytime.
Why This Matters
For business users, this removes the guesswork from updating your AI agent. You catch mistakes before they reach a live agent, and every release comes with a clear record of what changed and why.
📍 Where to find it: Go to Configure → Identity → Edit Conversation Flow , once you are in the Edit Conversation Flow view, it is located right at the top right corner (beside test workflow).
Other Feature Enhancements
Warm transfer charges now reflected in billing: Warm call transfers now show up as their own line item on your monthly bill.
Transfer to Agent, now under Operator: When setting up a Call Transfer rule, you can now send calls straight to an agent from the Operator options, no separate setup needed.
Transfer calls directly to AI agents Tool activity now visible in Call & Chat Logs: See exactly which tools your agent used during a conversation and what came back, right in the conversation timeline. Useful for spotting exactly where something went right or wrong.
See tool usage and results in Call & Chat Logs All call notifications in one place: SMS and email notifications sent during or after a call now show up directly in the call's details, who got what, when, and whether it was delivered.
View all SMS and email notifications in call details Filter Call Logs by Archived status: Find archived calls instantly with a new filter option, no more digging through active records to find them.
Live duration counter for ongoing calls: Calls in progress now show a running timer in Call Logs, so you can see how long a call has been going without opening it.
Track ongoing call duration directly in Call Logs
July 17th, 2026
New
Agency
What if you could spot a customer about to leave before they even say it?
Your Business Insights dashboard now flags accounts at risk of churn, automatically. For agency users, this means you can spot struggling accounts before renewal, not after, alongside your usual business counts and trends. A dedicated Churn Risk list shows exactly which accounts need attention and why.
What's New:
Automatic Churn Risk Flags: The system monitors account activity in the background and flags a business the moment something looks off, such as no calls that day, a disconnected integration, or low ROI.
Stacked Risk Indicators: Multiple flags can appear on a single account, giving you a clearer picture of overall account health.
Manual Flagging: Your team can add flags manually for anything the system hasn't caught yet.
Business Base Overview: See Active, Past Due, Inactive, and Archived account counts, a 12-month trend to track growth over time, and a breakdown of active businesses by integration.
Why This Matters
For agency users, this replaces guesswork with visibility. Struggling accounts get caught weeks before renewal instead of after, so your team can act on the full picture of business health instead of reacting to churn after it happens.
📍 Where to find it: Go to Businesses → Insights (top right corner), once you are in the insights view, scroll down to the bottom of the page.
July 10th, 2026
New
Business
Why make a caller wait for one person to pick up when three people could be ringing at once?
Call Transfer now supports Simultaneous ringing for operator groups. Every operator in the group is called at the same time, and the call goes to whoever answers first. For business users, this means calls get answered faster, with no single operator holding up the queue while others sit free.
What's New:
Simultaneous Ring Strategy: Set up a group and choose Simultaneous as the ringing strategy, then add your operators.
First-to-Answer Routing: When a call comes in, all phones in the group ring together. Ringing stops for everyone else the moment one operator picks up.
Why This Matters
For business users, this reduces missed calls and cuts down wait times. Instead of one operator carrying the load while others are free, the whole team shares call coverage, so callers get a faster, more consistent response.
📍 Where to find it: Go to Configure → Identity → Edit Conversation Flow, once you are in the Conversation Flow view for the agent. Select the call transfer node. You can add a new node or edit an existing one.
July 7th, 2026
New
Agency
Where exactly does a new business get stuck before going live?
Your Onboarding Insights dashboard now shows the full picture: how long onboarding takes, where businesses are getting stuck, and where new business is coming from. For agency users, this means bottlenecks surface early, backed by data instead of guesswork.
What's New
Stage Timers: Three timers at the top, Setup Time, Agent Delivery Time, and Go-Live Time, show exactly where the process slows down.
Status Breakdown: See how many businesses sit in each onboarding stage right now, so a backlog is visible before it turns into a problem.
Pipeline Source Chart: A source chart shows how much of your pipeline is organic versus referral.
Why This Matters
For agency users, this catches bottlenecks early instead of after a customer's been waiting weeks. Your team knows exactly where to focus, with numbers to back the decision instead of relying on guesswork.
📍 Where to find it: Go to Onboarding → Insights (top right corner), once you are in the insights view for onboardings.
May 27th, 2026
New
Agency
Business
We're introducing KIKI, a new AI-powered assistant built directly into the Kickcall platform. For agency and business users, this means quick questions and complex requests get answered without waiting on support emails or reaching out to our team. KIKI is available around the clock to help you move faster.
Here's what KIKI can do for you:
Instant Answers: Get help on platform usage, feature functionality, and recent enhancements directly through chat.
Integration Requests: Ask for a new integration directly through the chat, without submitting a separate request.
Ticket Submission: Report an issue and raise a support ticket without leaving the platform.
Feature Suggestions: Submit a feature request directly to our team through the chat.
Why KIKI?
For agency users managing multiple accounts and business users running day-to-day operations, KIKI cuts out the wait for support responses. Answers, integration requests, and ticket submissions all happen in one place, so your team stays self-sufficient and moves faster.
Where to Find It: Look for the chat icon on your dashboard to get started.
May 8th, 2026
Improved
Business
Signals that actually help you improve your business.
Signals is Kickcall's built-in sentiment intelligence layer. It automatically listens to every call you receive and tells you how your customers are feeling, without any manual work on your end. For business users, this means you can now understand call quality and customer sentiment at scale, directly from your dashboard
What's New
Sentiment Scoring on Every Call: After each call ends, it's automatically labeled Satisfied, Neutral, Frustrated, or Churn Risk.
Keyword Tracking: See which topics come up most in your calls. You can also add your own keywords to track things specific to your business.
Caller Persona Detection: Signals identifies whether a caller is a new customer, returning customer, vendor, spam, or unknown, straight from the conversation.
Severity Scoring: Calls are labeled High, Medium, or Low, so your team always knows which calls need urgent attention.
What This Enables
Spot problems before they escalate: Identify unhappy customers early, before they decide to leave.
Find the pattern behind the problem: Surface trends, like most callers asking about evening appointment slots.
Give your team focus: Severity and sentiment filters cut through hundreds of calls to surface the ones that matter.
Track what matters to your business: Stop reviewing every call. Only see the ones that need attention.
🌟 Signals is live now. Head to your Signals page to see what your customers have really been telling you.
April 24th, 2026
Improved
Business
🎧 More Natural, Seamless Call Experience
We've introduced Thinking Sound to improve the caller experience. When your AI receptionist is looking something up, callers used to hear complete silence, which could feel strange or make them think the call had dropped. For business users, this update means a soft background sound now plays during those moments to keep calls feeling natural.
What’s New
Background Thinking Audio: A subtle sound plays whenever the AI is fetching information, so callers know something is happening and the call is still active.
Sound Options: Choose from keyword-typing or hold_music.
Adjustable Volume: Adjust how loud the sound is to match your preference (thinking_sound_volume, default 0.8).
Why This Matters
No awkward silence: Callers won't feel like the line has gone dead during short pauses.
More human-like experience: Calls feel more natural, closer to talking with a real receptionist.
April 24th, 2026
Improved
Agency
Business
🚀 Business Onboarding — Reimagined
Overview
We've rebuilt the onboarding experience to be smoother, faster, and intuitive enough for businesses to set themselves up without hand-holding. For business and agency users, this means less manual entry, fewer follow-ups, and a faster path to go-live.
What's new
Smart Auto-Fill via Google Maps: Start typing your business name and Kickcall pulls in verified details directly from Google Maps, including business name, address, and location. No manual entry, no typos, no corrections needed.
Single-Session Data Collection: All essential setup details, including SIP URI and integration credentials, are captured during onboarding itself. No chasing, no follow-up calls, no repeated requests for missing information.
One-Step Submission for Review: Once everything is filled in, businesses submit directly for review, leading to faster validation and quicker go-live.
Customer Sentiment Tracking Setup: Define exactly what your AI should listen for during onboarding. Choose from ready-made keywords or describe a topic in plain English, and Kickcall builds the tracking automatically.
Why This Matters
For agency users managing multiple accounts, this means faster go-live across your client base with fewer delays caused by missing information or repeated follow-ups.
For business users, onboarding now takes one sitting instead of a drawn-out back-and-forth.
April 16th, 2026
New
Agency
📊 Tool-Level Performance & Health Monitoring
We've introduced the System Sentiment Dashboard, giving agencies visibility into how underlying tools and integrations perform across all businesses. For agency users, this means you can monitor system health, efficiency, and reliability in one place, instead of checking each business individually.
What’s New
Tool Performance Tracking: See how key actions like appointment booking, call transfers, and other integrations perform across all your businesses.
Error Monitoring: Quickly spot which tools are causing the most errors, so your team knows where to focus first.
Response Time Analysis: See how fast each tool is responding, making it easy to identify slow tools that might be affecting call quality.
Calls Needing Audit: A dedicated view of calls that need attention, along with the issue details, so reviews are faster and nothing gets missed.
Integration Sync Logs: Check whether your integrations are syncing correctly, how long syncs are taking, and whether they succeeded or failed.
Why This Matters
For agency users, this catches problems early and speeds up fixes, keeping AI call operations running smoothly across all businesses without having to dig through each one individually.