May 27th, 2026
New
We're excited to introduce KIKI, your new AI-powered assistant built right into the Kickcall platform.
KIKI brings everything you need into one place — no more waiting on support emails or manually reaching out to our team. Whether you have a quick question or a complex request, KIKI is available around the clock to help you move faster.
Here's what KIKI can do for you:
💬 Answer your questions — Get instant help on platform usage, feature functionality, and recent enhancements
🔗 Request integrations — Ask for a new integration directly through the chat
🎫 Submit tickets — Report an issue and raise a support ticket without leaving the platform
💡 Suggest features — Have an idea? Submit a new feature request and let our team know what would make your experience even better
Why KIKI? We built KIKI to make your experience with Kickcall smoother and more self-sufficient. Your time matters — and now, the answers you need are just a message away.
Look for the chat icon on your dashboard to get started.
January 6th, 2026
New
🔥 Less Hallucination. Better Intent Classification.
New Agent Builder Experience
We’ve redesigned the Agent Builder to handle multiple tasks in a single call with smarter intent classification and significantly fewer off-track responses. Conversations now feel smoother, clearer, and more reliable — even in longer or more complex calls.
🚀 What’s New
Smarter Agent Builder
One agent can now handle multiple requests in a single call without interruptions or repeated questions.Crystal-Clear Pronunciation
Ever heard an agent mispronounce a name? Not anymore. You can fine-tune how names and key terms are spoken, so conversations sound clear, natural, and just plain better.Booster Keywords
Highlight important terms so the agent recognizes intent faster during longer conversations.Friendly Follow-Ups
If a caller goes quiet, the agent politely re-engages after a short pause — just like a human would.
✨ What’s Improved
Fewer Hallucinations
Responses stay accurate and on-topic, even during longer or more complex conversations.Accurate Intent Understanding
The agent recognizes what callers want faster and responds with greater confidence.Better Call Decisions
The agent knows when to continue, when to follow up, and when to hand off to a human—clearly and correctly.
💡 Why This Matters
This update dramatically reduces misinterpretations and off-track responses in live calls. Teams spend less time fixing mistakes, callers get answers faster, and AI voice conversations finally feel dependable — the way they should.
January 1st, 2025
Building scalable, intelligent call handling for modern businesses
🚀 Overview
Many businesses miss inbound calls due to limited staff availability and growing call volumes, resulting in lost revenue and poor customer experience. This foundation release introduces our AI voice platform to ensure every call is answered, handled intelligently, and logged—enabling businesses to scale inbound communication without increasing operational overhead.
✨ Key Highlights
Inbound voice calling
Handle incoming calls seamlessly with AI-powered voice agents.Phone number management
Purchase and assign phone numbers to individual AI agents with ease.Agent configuration
Customize agent behavior, workflows, and responses to fit your business needs.Call logs & history
View detailed call records and conversation history for tracking and analysis.Knowledge base uploads
Upload documents to train agents using PDFs, DOCX, XLSX, TXT, MD, JSON, and HTML files.In-call agent actions
Enable agents to transfer calls or send SMS messages during live conversations.
🎯 What This Enables
This MVP provides businesses with a reliable foundation for AI-powered inbound calling. Teams can answer every call, manage agents centrally, and gain clear visibility into conversations — all without increasing staff or operational overhead.