Changelog

New Feature: Host SMS

Your customers already know your number. Now your AI agent can text from it too, without moving your calls to a new provider.

What’s New:

• Text from the number you already use: Turn on SMS for a business number you already own. Your voice calls stay with your current provider, and only the messaging side moves over.

• Your AI agent can send and receive texts: Callers who text your existing number get a reply from your agent, and your agent can send follow-ups from the same number they already recognize.

• Simple setup, all in one tab: Add your number under Telephony, then Host SMS. Verify ownership with a quick call, enter your business details, sign the Letter of Authorization, and submit.

• Track every number’s progress: Each number moves from Draft to Number Verified, Order Received, Processing, and then Complete. Open any number to see exactly where it stands.

• Built for US and Canada: Hosting works with US and Canada landline or VoIP numbers. In the US, link your hosted number to an approved A2P campaign so your messages get delivered.

Impact Created:
You start texting from the number your customers already trust, with no number changes, no new phone provider, and no disruption to your calls. Customers reply to a number they recognize, and your team gets two-way messaging without a migration project.

For more details, see Host SMS.

Enhancements

• A2P Campaign Tab (For USA Only): Register your brand, create SMS campaigns, and link them to your phone numbers from one place under Telephony. Each campaign shows its status (In Review, Approved, or Rejected), and a warning icon flags approved campaigns that still need a number linked, so nothing sits unused. Available with the A2P 10DLC Registration add-on.

  

• Track usage and plan limits on the Usage page: See your agents, calls, messages, and call duration for the locations and dates you choose, plus progress bars showing how much of each allowance you’ve used this cycle: AI call minutes, warm call minutes, chat messages, SMS Segments, workflows, and storage. Bars shift from blue to orange to red as you near your limit, so you can spot overage before your invoice arrives.

  

• Transferred calls and completed tasks on the Performance dashboard: Total Answered now shows how many calls were transferred to your team, and a new Task Completed card counts the actions your AI agent finished on its own. You see what your agent handled and what it passed along, at a glance.

  

• SMS segments now included in business packages: Your package now lists an included SMS segment allowance alongside your call minutes, chat messages, and storage, so you can see exactly what your plan covers for messaging.

New Feature: Add-Ons

Not every business needs the same things, some want faster support, some need SMS on a number they already use, some want automation running behind the scenes. Add-Ons lets you turn on exactly what your business needs, right when you need it.

What's New:

• Priority Support: Get faster handling on support requests, including coverage during non-working hours, weekends, and public holidays.

• SMS on Existing Business Number: Host SMS on a number you already use, without moving your voice service. Two-way messages and agent-sent follow-ups land right in your unified inbox. (Only for Businesses in USA & Canada)

• A2P 10DLC Registration: Get your brand and campaign registered for automated business messaging, choosing between a low-volume conversational campaign or a mixed campaign for higher-throughput messaging. (Only for Businesses in USA)

• AI Workflow: Automate the admin work that piles up around your locations, filling open slots, running recall follow-ups, sending reminders, with every step handled and logged automatically.

• Full visibility before you commit: Every add-on shows its terms, charges, and commitment upfront, and you can activate, deactivate, or reverse a scheduled cancellation anytime from the same screen.

Impact Created:
Turn on exactly what your business needs, see the cost before you commit, and adjust as your business changes, without waiting on your agency to set it up for you.

Enhancements

• Minutes Usage, redesigned: Your minutes usage now shows clearly in both the sidebar and the Business’s Billing tab, with a simple progress bar and remaining balance, so you always know where you stand without digging through a report.

  

• Clearer Business Locations screen: The Locations page now shows your plan's included locations and active count right at the top, so it's obvious at a glance how much room you have before adding more.

  

New Feature: VIP Contacts

Some callers shouldn't have to explain who they are every time. Now you can flag your VIPs once, and your agent takes it from there, recognizing them instantly and routing them straight to your team.

What's New:

• Flag any contact as VIP with one toggle: No forms, no extra steps, just switch on ‘Is VIP’ right from the Contacts list.

• Add a VIP before they've even called: Click Add Contact, enter their number, and turn on "This is a VIP Customer" so they're recognized from their very first interaction.

• Filter straight to your VIP list: Use the Categories dropdown to pull up only your VIP contacts, skip everyone else, and get straight to the callers who matter most.

• VIP status sticks, everywhere: Once flagged, a contact stays marked as VIP across every future call and chat, so your team always knows who they're talking to.

Impact Created:

Your best callers stop blending in with everyone else. One toggle is all it takes to make sure your team recognizes and prioritizes the people who matter most, every single time they reach out.

Enhancements

• Choose exactly where AI Recommendations get saved: When your agent misses a question it should've known, insurance coverage, pricing, scheduling, you can now save that Q&A directly to your Agent Knowledge Base or Business Knowledge Base, right from the recommendation. Pick which category it belongs to, write the answer, and your agent knows it next time, no separate setup needed.