We’ve enhanced the Business Dashboard to provide clearer visibility into AI call activity, workflow performance, and operational impact. Businesses can now better understand how AI agents interact with callers, track automation outcomes, and evaluate overall performance directly from the dashboard.

🚀 What’s New

• Caller Intent Breakdown
  See which intents are triggered during calls. The AI can detect and record multiple intents within a single conversation (for example: appointment booking and note-taking).

• Assistance Workflow Tracking
  Assistance Workflows represent tasks where the AI agent helps the caller by providing support or handling operational actions.

• Opportunity Workflow Metrics
  Opportunity Workflows represent actions that may create potential business value or lead to a new patient interaction or engagement.

• Custom Workflow Classification
  Businesses can choose which AI agent functionalities should be categorized under Opportunity or Assistance workflows based on how they want to track and evaluate their call interactions.

• AI Call Performance Insights
  View key metrics such as total calls answered, average call duration, after-hours calls handled, and transferred calls.

✨ Additional Enhancements

• Staff Time Saved Metric
  See the cumulative time AI agents spend handling calls — highlighting the total staff time saved through automation.

• Call Volume Trend Analysis
  Analyze call volume trends over time intervals (such as hourly or multi-hour segments) to better understand call patterns.

• Improved Dashboard Visibility
  Enhanced layout and data clarity for easier monitoring of AI-driven call automation performance.

🎯 What This Enables

With clearer performance metrics and caller intent insights, businesses can better understand AI call behavior, identify automation opportunities, and make smarter operational decisions using real call data.