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💬 Your existing business number can now send and receive texts, no provider switch needed

New Feature: Host SMS

Your customers already know your number. Now your AI agent can text from it too, without moving your calls to a new provider.

What’s New:

  • Text from the number you already use: Turn on SMS for a business number you already own. Your voice calls stay with your current provider, and only the messaging side moves over.

  • Your AI agent can send and receive texts: Callers who text your existing number get a reply from your agent, and your agent can send follow-ups from the same number they already recognize.

  • Simple setup, all in one tab: Add your number under Telephony, then Host SMS. Verify ownership with a quick call, enter your business details, sign the Letter of Authorization, and submit.

  • Track every number’s progress: Each number moves from Draft to Number Verified, Order Received, Processing, and then Complete. Open any number to see exactly where it stands.

  • Built for US and Canada: Hosting works with US and Canada landline or VoIP numbers. In the US, link your hosted number to an approved A2P campaign so your messages get delivered.

Impact Created:
You start texting from the number your customers already trust, with no number changes, no new phone provider, and no disruption to your calls. Customers reply to a number they recognize, and your team gets two-way messaging without a migration project.

For more details, see Host SMS.

Add-on required: Your Business must activate the SMS on Existing Business Number add-on before you can access Host SMS. See Add-Ons.

Enhancements

  • A2P Campaign Tab (For USA Only): Register your brand, create SMS campaigns, and link them to your phone numbers from one place under Telephony. Each campaign shows its status (In Review, Approved, or Rejected), and a warning icon flags approved campaigns that still need a number linked, so nothing sits unused. Available with the A2P 10DLC Registration add-on.

  • Track usage and plan limits on the Usage page: See your agents, calls, messages, and call duration for the locations and dates you choose, plus progress bars showing how much of each allowance you’ve used this cycle: AI call minutes, warm call minutes, chat messages, SMS Segments, workflows, and storage. Bars shift from blue to orange to red as you near your limit, so you can spot overage before your invoice arrives.

  • Transferred calls and completed tasks on the Performance dashboard: Total Answered now shows how many calls were transferred to your team, and a new Task Completed card counts the actions your AI agent finished on its own. You see what your agent handled and what it passed along, at a glance.

  • SMS segments now included in business packages: Your package now lists an included SMS segment allowance alongside your call minutes, chat messages, and storage, so you can see exactly what your plan covers for messaging.