How Do You Buy a Twilio or Bandwidth Number for Kickcall?

Learn how to add a new Twilio or Bandwidth phone number to your Kickcall setup

Written By Maruf Ansari

Last updated About 2 hours ago

Need a new phone number for your AI agents? Buy Number lets you buy a Twilio or Bandwidth number for your Business right from Telephony. This guide shows you how to pick and buy a number, then connect it to your agents.

Buy Number Overview

The Buy Number page in the Business Portal allows you to search for and purchase available phone numbers by country and area from the carriers assigned to your Business by your Agency, such as Twilio or Bandwidth.
Once purchased, the number appears in your Numbers list, where you can assign agents to handle inbound and outbound calls and SMS. Assigning an Inbound Call Agent is essential to ensure calls to the new number reach the appropriate agent.
This guide is intended for Business users who manage phone numbers.

Before you start

Your Agency must assign a carrier (Twilio or Bandwidth) to your Business.
Know the country and state or area code you want.
Have the agents you want to assign already set up.

Important notes

Each number has a monthly price, shown before you buy. Call and text usage is charged separately.
You only see the carriers your Agency has assigned.
To text from the number in the US, you also need A2P registration. See A2P Campaign.

Buy a number

Go to Telephony, click + Add and choose Buy Number. Select the Twilio or Bandwidth tab. (Only the assigned carrier to your business by the agency appears over here. Contact your agency if you need to switch carriers)

Choose a Country and a State Code or Area Code. The list shows how many numbers are available. (These are usually selected by default based on the Business’s address)

Enter a Friendly Name. Pick a number under Select a Number. The selected number is outlined in blue.

Click Buy Number

Configuration reference

Field or Option	Purpose	Required?	Example or limitation
Twilio / Bandwidth tab	The carrier to buy from.	Yes	Only assigned carriers are shown.
Country	The number's country.	Yes	Canada
State Code or Area Code	The area the number belongs to.	Yes	CT
Friendly Name	A label shown instead of the number in your lists.	No	Can be changed anytime.
Select a Number	The number you buy.	Yes	Monthly price shown beside it.

Connect the number to your agents

Select the new number in the Numbers list.
Choose the Inbound Call Agent, Outbound Call Agent and SMS agents.
Set the required Fallback Number and click Save Changes.

Expected result

The new number appears in the Numbers list with a VOICE tag and the agents you saved.

Verify the result

Place a test call to the number and confirm your agent answers.
Reopen the number and check the saved agents and Fallback Number.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
"No carrier has been assigned to you yet"	Your Agency hasn't assigned a carrier.	Use the email shown in the panel to ask your Agency to assign one.
Only one carrier tab is shown	Your Agency assigned only that carrier.	Ask your Agency if you need the other.
No numbers available	None left in that area.	Try a different state code or area code.
Calls to the new number aren't answered	No Inbound Call Agent saved.	Select an agent, click Save Changes and retest.

Recovery or rollback

Bought the wrong number? Release it from the three-dot menu → Release Number, then buy the right one. See Numbers.
Wrong Friendly Name? Change it from the three-dot menu → Edit.

Frequently Asked Questions

How much does a number cost?

The monthly price is shown beside Select a Number before you buy. Call and text usage is charged separately.

Can I change the Friendly Name later?

Yes. Select the number, open the three-dot menu and choose Edit.

Can I keep my existing business number instead?

Yes. Connect it with Connect via SIP, or forward its calls to a bought number. See Call Forwarding.

Why can't I see the Buy Number option at all?

Contact your Agency. They control which carriers your Business can use.

Can I text from a bought number?

Yes, if it has an SMS tag. In the US, you also need an approved A2P campaign linked to it.

Numbers
Connect via SIP
A2P Campaign
Call Forwarding

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