How do I configure and offer business add-ons in Kickcall?

Businesses often need more than a base package — faster support, SMS on a number they already own, compliant text messaging, or AI-powered admin automation. Add-on Pricing lets you turn these optional services on, set their prices and commitment terms, and control exactly what every Business is offered on top of its package.

Add-on Pricing Overview

Add-on Pricing allows Agency administrators to configure and manage optional services that Businesses can purchase alongside their main package. You can enable available add-ons, set setup fees, recurring charges, usage limits, and commitment terms, and understand how charges are prorated and billed. Only enabled add-ons appear on the Business's Add-ons page. Accurate configuration ensures Businesses can access the intended services and are charged correctly without unexpected fees.

Important notes

• Only add-ons with Offer this Add-On enabled and saved are shown on the business’s Add-ons page.

• Add-on payments and recurring charges are processed through the platform only when Stripe billing is enabled under Configuration → Third Party.

• Recurring charges are prorated when enabled mid-cycle and one-time fees are charged at activation; verify the current calculation before quoting an amount.

• Available AI Workflows options depend on the API capabilities of the Business's connected integrations.

• A2P 10DLC registration is subject to carrier approval and typically takes a few business days.

• When a commitment term applies, the Business may be charged if it cancels before the commitment period ends.

Before you start

• Decide which add-ons you want to offer and at what price.

• For add-on payments and recurring charges to process automatically, enable Stripe billing under Configuration → Third Party.

Configure an add-on

1

Go to Configuration → Pricing and scroll to Add-on Pricing. The page lists every available add-on with a short description, its main prices, commitment term and current availability.

2

Find the add-on you want to configure and select the pencil icon to open its settings.

3

Turn on Offer this Add-On when you are ready to make it available on the Business's Add-ons page.

4

Enter the pricing, limits and commitment term required for that add-on.

5

Review the description shown to Businesses — it explains what is included and how billing works.

6

Select Save.

The add-on card updates with the configured prices and commitment. Return to the pencil icon whenever you need to change its settings.

Priority Support

Priority Support provides priority handling for support requests, including immediate support during non-working hours and weekends.

Configure:

• One-Time Setup Fee per Number — the setup fee charged when the add-on is activated.

• Price per Location (Monthly) — the recurring amount billed for each location.

• Minimum Locations Billed — the minimum number of locations included in the recurring charge.

• Commitment — choose No Commitment, 3 Months, 6 Months, 12 Months or 24 Months.

Charges are added to the business's regular subscription invoice. If the add-on is enabled partway through a billing cycle, the charge is prorated. When a commitment applies, the business may be charged if it cancels before the commitment period ends.

SMS on Existing Business Number

SMS on Existing Business Number lets a business send and receive SMS from its existing number without porting the number or changing its voice provider. Voice calls stay with the current carrier, while SMS is hosted through the platform and appears alongside calls in the unified inbox.

Configure the following:

• One-Time Setup Fee per Number — charged for each number when applicable.

• Price per Hosted Number (Monthly) — the recurring charge for every hosted number.

• Commitment — choose the term offered to businesses.

Standard carrier messaging rates may also apply when message usage exceeds the business's plan limits. Mid-cycle activation is prorated, and SMS hosting remains active until the end of the current billing period after cancellation.

A2P 10DLC Registration

A2P 10DLC Registration covers the brand and campaign registration required for compliant business messaging to US carriers.

The Agency can configure:

• One-Time Setup Fee — charged when registration is activated.

• Mixed Campaign — the monthly price for a higher-volume campaign.

• Low Volume Mixed Campaign — the monthly price for businesses with lower messaging volume.

• Max Numbers per Campaign — the maximum number of phone numbers that can be assigned to one campaign.

• Commitment — choose the applicable term.

The Agency handles carrier registration, verification and campaign approval on the business's behalf. One-time registration and brand fees are charged at activation, while campaign pricing is billed monthly for the selected campaign. Carrier pass-through fees are billed at cost with no markup. Registration is subject to carrier approval and typically takes a few business days.

AI Workflows

AI Workflows provides AI-powered administrative automation across all of a business's locations. Workflows are configured around the business's needs and can support tasks such as appointment synchronization, follow-ups, data entry and notifications.

Configure:

• One-Time Setup Fee — charged when workflow setup begins.

• Monthly Price (All Locations) — the recurring plan price covering all locations.

• Included Runs / Month — the number of workflow runs included each month.

• Price per Additional Run — the charge for each run above the included allowance.

• Commitment — choose the term offered to businesses.

The monthly plan and any setup fee are prorated when enabled mid-cycle. Additional runs are added to the next invoice, and the add-on remains active until the end of its configured commitment term.

Concurrency Limit

Lets a Business handle more simultaneous calls than its plan includes, so callers do not hit a busy line during peak hours. The Business can increase or lower its limit at any time from its Add-ons page, and the extra capacity applies across all of its numbers and AI Agents.

• One-Time Setup Fee — charged when the Business activates the add-on.

• Additional Price Per Concurrency — charged per additional simultaneous call. Charges are prorated for the current billing cycle, then billed monthly until the Business lowers its limit.

• Lowering the limit does not credit the current billing cycle; the reduced price applies from the next cycle.

Expected result

The configured add-on appears on the Business's Add-ons page with the prices and commitment term you set, and it can be purchased. Charges appear on the Business's regular subscription invoice, prorated for partial billing cycles.

Verify the result

1. Open the add-on's pencil icon and confirm the saved pricing, limits and commitment term match what you entered.

2. Confirm Offer this Add-On is turned on for any add-on you intend to sell.

3. Check a test or pilot Business's Add-ons page to confirm the add-on is visible with the correct price.

Troubleshooting

Frequently Asked Questions

Related Articles:

• Business Packages — Configure Plans, Inclusions and Overage

• Stripe — Configure Payments for Business Billing

• Integration Resell Pricing and Wholesale Price

• Business Billing Information and Packages