Agent Action - Transfer Call

Implement a call transfer feature that allows voice agents to transfer calls either as cold transfers or warm transfers during the call. The transfer should be triggered automatically based on intent detection, for example, when the caller expresses a need to speak with the accounts department or a live agent. Transfers can be made to phone numbers, SIP addresses, or internal extensions.

Goal:
Improve call routing efficiency by enabling smart, intent-driven transfers that connect callers to the appropriate department or live agent seamlessly.