Agent Action - Write to Worksheet

Introduce Worksheet as a lightweight, native data-capture feature that acts as an agent-side database during calls. Worksheets function similarly to spreadsheets—allowing the creation of custom columns and data fields. Voice agents can use worksheets to fill out intake forms or record structured information in real time, without requiring any external system integration. Captured data can later be reviewed or processed by human agents.

Goal:
Provide a simple, reliable way for agents to collect and store call data internally—supporting structured workflows such as intake, triage, or lead capture.