🎧 More Natural, Seamless Call Experience

We've introduced Thinking Sound to improve the caller experience. When your AI receptionist is looking something up, callers used to hear complete silence, which could feel strange or make them think the call had dropped. For business users, this update means a soft background sound now plays during those moments to keep calls feeling natural.

What’s New

• Background Thinking Audio: A subtle sound plays whenever the AI is fetching information, so callers know something is happening and the call is still active.

• Sound Options: Choose from keyword-typing or hold_music.

• Adjustable Volume: Adjust how loud the sound is to match your preference (thinking_sound_volume, default 0.8).

Why This Matters

• No awkward silence: Callers won't feel like the line has gone dead during short pauses.

• More human-like experience: Calls feel more natural, closer to talking with a real receptionist.