🎧 More Natural, Seamless Call Experience

We’ve introduced Thinking Sound to improve the caller experience. When your AI receptionist is looking something up, callers used to hear complete silence. That could feel strange or make them think the call had dropped. Now, a soft background sound plays during those moments to keep things feeling natural.

🚀 What’s New

• Background Thinking Audio

  A subtle sound plays whenever the AI is fetching information, so callers know something is happening and the call is still active.

• Sound Options

  Businesses can choose from:

  • keyword-typing

  • hold_music

• Adjustable Volume

  Adjust how loud the sound is to match your preference.

  • thinking_sound_volume (default: 0.8)

✨ Why This Matters

• No awkward silence
  Callers won't feel like the line has gone dead during short pauses.

• More human-like experience
  The experience feels more natural — closer to talking with a real receptionist.