📊 Tool-Level Performance & Health Monitoring

We've introduced the System Sentiment Dashboard, giving agencies visibility into how underlying tools and integrations perform across all businesses. For agency users, this means you can monitor system health, efficiency, and reliability in one place, instead of checking each business individually.

What’s New

• Tool Performance Tracking: See how key actions like appointment booking, call transfers, and other integrations perform across all your businesses.

• Error Monitoring: Quickly spot which tools are causing the most errors, so your team knows where to focus first.

• Response Time Analysis: See how fast each tool is responding, making it easy to identify slow tools that might be affecting call quality.

• Calls Needing Audit: A dedicated view of calls that need attention, along with the issue details, so reviews are faster and nothing gets missed.

• Integration Sync Logs: Check whether your integrations are syncing correctly, how long syncs are taking, and whether they succeeded or failed.

Why This Matters

For agency users, this catches problems early and speeds up fixes, keeping AI call operations running smoothly across all businesses without having to dig through each one individually.