Full Visibility into Configuration Updates

You can now track changes made to workflows and agent configurations using the new History Logs feature. For business users, this means clearer oversight and operational control: every update is recorded, showing what changed and when.

What's New

• Configuration Change Tracking: All updates to agent settings, including language, welcome messages, and other configuration parameters, are logged automatically.

• Previous vs New Value Comparison: View side-by-side comparisons of old and updated values for complete clarity on what was modified.

• Workflow Change Monitoring: Track edits made within workflows, including task states and configuration adjustments.

• Time-Stamped Activity Logs: Each change is recorded with a timestamp to provide an accurate update history.

What This Enables

History Logs give your team transparency, accountability, and operational confidence. You can identify configuration changes quickly, resolve issues faster, and maintain a reliable audit trail, reducing the risk of misconfiguration and supporting stronger governance across your team.