Centralised View for Web Chat Conversations

We've introduced a Chat Logs section for website chat interactions, giving business users a centralized place to view, manage, and analyze conversations from the web chat widget.

What's New

• Chat Logs Listing: See all your website chat conversations in one list, including where the chat came from, when the last message was sent, and how many messages were exchanged.

• Advanced Filters & Search: Narrow down conversations by where they started (homepage, contact page, pricing, support) or by date. You can also search for a specific chat directly.

• Chat Transcript View: Click into any chat to read the full conversation with timestamps. You can also download a copy of the transcript if needed.

Additional Enhancements

• Improved UI Experience: Clean, responsive layout that feels consistent with the rest of the platform.

• Better State Handling: Smooth loading states so navigation feels fast and predictable.

• Optimized Performance: Faster, more reliable transcript loading.

What This Enables

Your team can now track and review all website chat interactions in one place, improve collaboration with shared notes, and deliver better support through full conversation visibility and easy access to chat history.