Why make a caller wait for one person to pick up when three people could be ringing at once?

Call Transfer now supports Simultaneous ringing for operator groups. Every operator in the group is called at the same time, and the call goes to whoever answers first. For business users, this means calls get answered faster, with no single operator holding up the queue while others sit free.

What's New:

• Simultaneous Ring Strategy: Set up a group and choose Simultaneous as the ringing strategy, then add your operators.

• First-to-Answer Routing: When a call comes in, all phones in the group ring together. Ringing stops for everyone else the moment one operator picks up.

Why This Matters

For business users, this reduces missed calls and cuts down wait times. Instead of one operator carrying the load while others are free, the whole team shares call coverage, so callers get a faster, more consistent response.