July 10th, 2026
New

Call Transfer now supports Simultaneous ringing for operator groups. Every operator in the group gets called at the same time, and the call goes to whoever answers first.

Set up a group, choose Simultaneous as the ringing strategy, and add your operators. When a call comes in, all their phones ring together. The moment one person picks up, ringing stops for everyone else.
Calls get answered faster. No one waits on a single busy operator while others sit free. Fewer missed calls, quicker pickups, happier callers.
π Where to find it: Go to Configure β Identity β Edit Conversation Flow, once you are in the Conversation Flow view for the agent. Select the call transfer node. You can add a new node or edit an existing one.