Inbound: Last-Minute Customer updates, Send Notification to provider

Enable the AI agent to handle last-minute patient updates and immediately notify the relevant provider or staff member in real time.

Supported scenarios include:

1. Running Late: When a patient calls to inform the practice that they will be late (e.g., 5–10 minutes), the AI instantly notifies the assigned provider or office staff.

2. Appointment Cancellation: When a patient calls to cancel an appointment and didn’t give details for Appointment Cancelation and sends an immediate notification to the appropriate provider or team.

This feature improves operational efficiency, keeps providers informed, and helps practices better manage their schedules.