Time-Based Call Transfer with Conversation Flow Protection

Enable automatic transfer of calls to a human agent after a configurable duration (e.g., 5 minutes) while ensuring the AI does not interrupt an active conversation or critical workflow mid-call. The transfer should occur at a natural transition point in the conversation.

This feature is particularly valuable for sensitive healthcare specialties, such as mental wellness and ADHD care, where prolonged AI interactions may require timely human involvement while maintaining a seamless patient experience.

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Upvoters
Status

Reviewing

Board

Feature Request

Date

4 days ago

Author

Anuj K

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