AI-Powered Knowledge Improvement

We've introduced the AI Recommendation Centre, a new system that identifies questions callers ask that the AI agent could not answer. For business users, this means unanswered questions are surfaced directly to you so you can quickly review them and decide whether to add an answer or reject them, helping the AI continuously improve using real call interactions.

What's New

• Unanswered Question Detection: Automatically detects and lists questions the AI agent could not answer during live calls.

• Business-Controlled Response Management: Review each question and either add an answer to train the AI or reject the question permanently.

• Automatic Knowledge Base Updates: When you add an answer, the question and response are automatically stored in the agent's Knowledge Base for future calls.

• Intelligent Question Filtering: Rejected questions are permanently removed and won't appear again in the recommendation list.

What This Enables

The AI Recommendation Centre lets you continuously improve your AI agent's knowledge using real caller interactions. By addressing unanswered questions quickly, your team can reduce missed responses, improve the caller experience, and make the AI agent smarter over time, without any technical configuration.