🔥 AI-Powered Knowledge Improvement

We’ve introduced the AI Recommendation Centre, a new system that identifies questions callers ask that the AI agent could not answer. These unanswered questions are surfaced to businesses so they can quickly review them and decide whether to add an answer or reject them — helping the AI continuously improve using real call interactions.

🚀 What’s New

• Unanswered Question Detection
  Automatically detects and lists questions the AI agent could not answer during live calls.

• Business-Controlled Response Management
  Businesses can review each question and either Add Answer to train the AI or Reject the question permanently.

• Automatic Knowledge Base Updates
  When an answer is added, the question and response are automatically stored in the agent’s Knowledge Base for future calls.

• Intelligent Question Filtering
  Rejected questions are permanently removed and will not appear again in the recommendation list.

🎯 What This Enables

The AI Recommendation Centre allows businesses to continuously improve their AI agent’s knowledge using real caller interactions. By quickly addressing unanswered questions, teams can reduce missed responses, improve caller experience, and make the AI agent smarter over time — without technical configuration.