🔥 More Natural Calls. Simple Control.

You can now add ambient background sounds to AI voice conversations to better match real-world call environments. For business users, this means calls feel more natural and intentional without changing how your agents work. Choose from preset environments based on your use case, preview each sound before applying it, or select None when silence is preferred. The feature is fully optional and stays out of the way when not needed, keeping agent setup clean and simple.

What's New

• Preset Ambient Recordings: Select a background sound that fits your call context.

• Preview Before Selecting: Use the play button to preview each sound before applying it.

• "None" Option Behavior: Selecting None disables ambient sound and hides related settings automatically.

Why This Matters

• Create the right call atmosphere: Match background sound to your business environment so calls feel warmer and more human.

• Stay in control with a clean setup: Turn ambient sound off when not needed; hidden settings reduce clutter and setup time.

• Preview before you commit: Confirm the sound fits your brand and call context before going live.

• Deliver a consistent caller experience: Keep call quality predictable and polished across conversations.