🔥 Less Hallucination. Better Intent Classification.

New Agent Builder Experience

We’ve redesigned the Agent Builder to handle multiple tasks in a single call with smarter intent classification and significantly fewer off-track responses. Conversations now feel smoother, clearer, and more reliable — even in longer or more complex calls.

🚀 What’s New

• Smarter Agent Builder
  One agent can now handle multiple requests in a single call without interruptions or repeated questions.

• Crystal-Clear Pronunciation
  Ever heard an agent mispronounce a name? Not anymore. You can fine-tune how names and key terms are spoken, so conversations sound clear, natural, and just plain better.

• Booster Keywords
  Highlight important terms so the agent recognizes intent faster during longer conversations.

• Friendly Follow-Ups
  If a caller goes quiet, the agent politely re-engages after a short pause — just like a human would.

✨ What’s Improved

• Fewer Hallucinations
  Responses stay accurate and on-topic, even during longer or more complex conversations.

• Accurate Intent Understanding
  The agent recognizes what callers want faster and responds with greater confidence.

• Better Call Decisions
  The agent knows when to continue, when to follow up, and when to hand off to a human—clearly and correctly.

💡 Why This Matters  

This update dramatically reduces misinterpretations and off-track responses in live calls. Teams spend less time fixing mistakes, callers get answers faster, and AI voice conversations finally feel dependable — the way they should.