How do I request a new integration for Kickcall?

Request software missing from the Kickcall Marketplace, provide its website and voice agent use case, and follow updates on the integration request

Written By Maruf Ansari

Last updated 9 days ago

Can't find the integration your Business needs in the Marketplace? You don't have to wait for Kickcall's roadmap on its own schedule — use Request New Integration to submit any third-party software you want added to the Voice-Ready Marketplace, and track its progress until it goes live.

Request New Integration Overview

Request New Integration allows Agency administrators to request third-party integrations that are not currently available in the Marketplace. Requests are submitted through the Kickcall Public Roadmap, where Kickcall evaluates the provider's API documentation and determines whether the integration can be developed. Approved integrations are built by Kickcall at its own cost and made available for all Agencies to purchase through the Marketplace. You can submit requests, understand the evaluation and development process, and receive updates when the requested integration becomes available.

Important notes

There is no separate development fee — Kickcall builds the integration at its own cost.
Kickcall owns the resulting integration's IP; it becomes part of the Marketplace for all Agencies, not exclusive to the requester.
Timelines depend entirely on the third-party provider: around 4 weeks if open API documentation exists, otherwise timing depends on the provider's response to Kickcall's outreach.
Kickcall cannot guarantee a provider will agree to offer API access or a partnership.

Before you start

Access to the Agency Portal's Integration Marketplace tab.
The name and website of the third-party software you want integrated.
A clear description of the use case you want the voice agent to support.

Submit a request

On the Marketplace page, select Drop an Integration Request. This redirects you to the Kickcall support center.

You'll land on the Integrations board of the Kickcall Public Roadmap, where every Agency's integration requests are listed.

Submit a new request with the third-party software's name, website, and the use case you want the voice agent to support — or upvote an existing request if one already matches your need.

Expected result

Your request appears on the Integrations board of the Kickcall Public Roadmap, and Kickcall begins evaluating the third-party provider's API availability.

Verify the result

Return to the Public Roadmap's Integrations board and confirm your request is listed with its current status.
Check your email for Kickcall's notifications on status changes or team updates.
Once the integration ships, check the Marketplace for the new card, now available for purchase.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
Request seems stuck with no progress	The provider doesn't have open API documentation and hasn't responded to Kickcall's outreach	Timelines in this case depend on the provider. Watch the Public Roadmap for status updates.
Didn't receive any notification after submitting	Notifications may not be configured correctly on your account	Check the email associated with your Public Roadmap account, and confirm with Support if updates are missing.
Integration appears in the Marketplace but can't be purchased	Product validation required: Confirm the cause and recovery behavior for this symptom.	Product validation required: Confirm the cause and recovery behavior for this symptom.

Frequently Asked Questions

Do I need to pay any additional cost for the integration development?

No. There is no separate development fee charged to you. Kickcall builds the integration at our cost. Once it's live, you simply buy it from the Marketplace with the standard one-time activation fee like any other Voice-Ready integration.

Who will own the integration's IP?

Kickcall owns the integration IP. Once built, the integration becomes part of the Kickcall Marketplace and is available to all Agencies on the platform — not exclusive to the Agency that requested it.

How long does it take to build a new integration?

If the third-party provider has open API documentation, development typically takes around 4 weeks. If we need to coordinate with the provider for API access, the timeline depends on how quickly they respond.

What if the provider doesn't have a public API?

Our team will reach out to the integration provider directly to request API access or explore a partnership. We can't guarantee the provider will agree, but we'll keep you posted on the outcome.

Will I be notified when the integration is ready?

Yes. When you submit a request, it's moved to our Public Roadmap and you'll receive email notifications for every activity on it — status changes, updates from the team, and when the integration goes live in the Marketplace and is ready to purchase.

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