How Do You Activate Kickcall Add-Ons and Review Their Charges?

Find out how to activate available add-on services and review the associated charges

Written By Maruf Ansari

Last updated 6 days ago

When your Business needs more than its main package - faster support, SMS on the number you already use, carrier-approved texting, automated admin tasks, or adding more concurrency you can add it without changing your plan. Add-Ons lets you review each optional service, see exactly what it costs, and activate or deactivate it yourself.

Activate add-ons for your business in Kickcall

Add-Ons Overview

The Add-Ons page in the Business Portal lists optional services offered by your Agency, including their names, descriptions, statuses, pricing details, setup fees, usage rates, recurring charges, and commitment terms.
You can review the Terms & Offerings before activating an add-on and manage its status afterward. Your Agency determines which add-ons are available and sets their pricing and terms.
This guide is intended for Business users who manage their services and billing.

Before you start

Make sure you have:

Access to Add-Ons in the Business Portal.
Approval to accept the displayed charges and commitment.
Any information required for the service, such as a phone number or campaign type.

Important notes

Your Agency decides which add-ons are offered and sets their prices and commitment terms. Review Terms & Offerings before activating a service.
Activation can include setup fees, recurring charges, and usage charges. Always review the pricing summary and commitment in your portal before confirming.
Country availability: SMS on Existing Business Number and A2P 10DLC Registration are available only to Businesses in the United States and Canada. Businesses in any other country see both marked as Unavailable.
A2P registration fees are non-refundable once submitted, and carrier approval timing varies.
Scheduled cancellation does not necessarily stop the service immediately. Review the displayed end date.

Available add-ons

Add-On	What it does	How it’s billed	Limitations
Priority Support	Faster handling of support requests, including non-working hours, weekends and public holidays.	Optional one-time setup fee, plus a recurring charge per active location. A minimum number of billed locations may apply. Locations added mid-cycle are prorated from that day.	Cancelling stops priority routing at the end of the paid cycle.
SMS on Existing Business Number	Hosts SMS on a number you already use. Voice stays with your current provider; two-way messages and agent follow-ups appear in your unified inbox.	Optional one-time setup fee, plus a monthly fee per hosted number. Extra numbers are prorated. Standard messaging rates and carrier surcharges may apply.	US and Canada only. US bulk or marketing messages also need A2P 10DLC Registration.
A2P 10DLC Registration	Covers the brand and campaign registration required for automated business messaging on standard US 10-digit numbers.	You're billed for the one campaign type you select. Carrier pass-through fees are billed at cost.	US and Canada only. Registration only — SMS hosting not included. Fees are non-refundable once submitted.
AI Workflow	Automates repetitive admin tasks across your locations. Available workflows depend on your connected integrations.	Monthly plan with an included run allowance across all locations. Extra runs are billed at the displayed per-run rate.	Usage resets each cycle and doesn't carry over.
Concurrency Limit	Lets your AI Agent handle more simultaneous calls during peak times, so callers don't reach a busy line. The extra capacity applies across your Business's numbers and AI Agents.	One-time setup fee charged when you activate, plus a monthly charge per additional concurrent call you choose. Each location already includes a free concurrency allowance; the add-on raises the limit on top of it.	Charges are prorated based on your concurrency limit and billed at the end of the billing cycle. Reducing the limit does not adjust charges for the current cycle..

A2P campaign types

Low-Volume Mixed Campaign — conversational traffic such as appointments, reminders and replies.
Mixed Campaign — marketing or bulk messaging with higher carrier throughput.

One campaign covers the number limit shown in the activation panel.

How AI Workflow runs are counted

One run is one execution of a live workflow, regardless of how many steps it has.
Runs that fail because of the platform are not billed.
You can monitor run usage under Settings → Usage and in the Active Add-Ons section of Billing.

How the Concurrency Limit works

Each location includes a free concurrency allowance. The add-on adds extra simultaneous calls on top of it.
When you activate, you choose how many additional concurrent calls you need with the − / + stepper. The panel shows the resulting monthly charge before you confirm.
After activation, you can raise or lower the limit from the add-on or from the concurrency settings in Locations, where you also split the available calls between locations.
Charges are prorated based on your concurrency limit and billed at the end of the billing cycle. Reducing the limit does not adjust charges for the current cycle.

Activate an add-on

Open Add-Ons and select Terms & Offerings on the service you want. Review setup fees, recurring prices, allowances, minimum quantities, and commitments.

Review terms and offerings for an Add-On

Select Activate Add-On and complete the service-specific requirements. For SMS hosting, enter the number and select Check Eligibility

Review Due Today and the recurring charges. Select the confirmation checkbox, then Confirm & Activate.

Schedule deactivation

Select Deactivate Add-On on the active service.

Review the activation date, commitment, and Current Cycle Ends date. Review the options under When should it stop?

Select a Reason and add optional Feedback. Select the confirmation checkbox, then Confirm Cancellation.

Keep a scheduled add-on active

Before its scheduled end date, select Keep Add-On Active on the add-on card. This removes the scheduled cancellation and continues the service.

Status Reference

Add-On Status	Meaning	Available Action
Active	The add-on is running and billed.	Deactivate Add-On
Ends (with date)	Cancellation is scheduled for the end of the current cycle.	Keep Add-On Active
Unavailable	The add-on isn't offered in your Business's country (SMS and A2P outside the US and Canada).	None

Expected Result

After activation, the card shows Active and the add-on appears in Active Add-Ons on the Billing page.
After deactivation, the card shows Ends with the date the add-on will stop.

Verify the Result

Open Billing and confirm the add-on is listed under Active Add-Ons with the expected pricing and commitment.
For SMS hosting or A2P, open Telephony and confirm the related tab is now available to set up.
For AI Workflow, check Settings → Usage to confirm runs are being counted.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
An add-on I need isn't listed.	Your Agency hasn't offered it to your Business.	Contact your Agency.
SMS or A2P shows Unavailable.	Your Business is outside the United States and Canada.	These add-ons can't be activated in other countries.
I can't continue SMS hosting activation.	The number didn't pass Check Eligibility.	Confirm the number is correct and try again. If it still fails, contact your Agency.
Confirm & Activate isn't available.	The confirmation checkbox isn't selected.	Review the charges and select the checkbox.
Confirm Cancellation isn't available.	No reason selected or checkbox not selected.	Select a Reason and the confirmation checkbox.
Activation payment fails.	Problem with the payment method on file.	Update your card in Billing → Payment Method and try again.

Recovery

Activated the wrong add-on: deactivate it. It stays available until the current cycle ends; commitment terms still apply.
Deactivated by mistake: click Keep Add-On Active before the end date.
Picked the wrong A2P campaign type: contact your Agency. Registration fees are non-refundable once submitted.

Frequently Asked Questions

When am I charged for an add-on?

The Due Today amount is charged to your payment method when you confirm activation. Recurring charges then appear with your regular Business billing, prorated for the current cycle where the activation panel says so.

Why are the SMS and A2P add-ons unavailable?

They're available only to Businesses in the United States and Canada. In any other country, both appear as Unavailable.

Does SMS hosting include A2P registration?

No. SMS hosting enables messaging on your existing number. US bulk or marketing messaging also needs the separate A2P 10DLC Registration add-on.

Does deactivating an add-on stop it immediately?

No. It stays available until the Current Cycle Ends date, then becomes inactive. You aren't billed again after that date.

How do I change my concurrency limit after activating?

Open the Concurrency Limit add-on or the concurrency settings in Locations and adjust the number of additional concurrent calls. Increases are prorated and billed at the end of the cycle; reducing the limit does not adjust charges for the current cycle.

What does a commitment term mean?

The add-on stays subject to the term shown in its pricing summary, and it can affect what you're charged if you cancel early. Contact your Agency if you need help understanding it.

Why can my price differ from another Business?

Your Agency sets the prices and terms for your Business. Use Terms & Offerings to see the exact charges that apply to you.

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